At Spear we have developed a charter - a philosophy which we promote throughout our business, instilled in all staff and which we stand over.
Relationships:
We will conduct our business relationships with integrity and courtesy, and honour our trading commitments.
Our aim is to build long-term relationships with our suppliers and give preference to local companies.
We are committed to trading fairly with all our suppliers, and will communicate our responsible sourcing expectations to them in the areas of health, safety, worker welfare, and good environmental practice.
Our Customers:
Customers are the foundation on which Spear Group is built. We will always work with our customers collaboratively and flexibly to ensure their needs are responded to swiftly and professionally. We will always deliver a quality service and a quality product while maintaining value for money. We will seek to not only meet but exceed all expectations placed upon us by our customers, maximising satisfaction. Each of our customers is an individual with diverse and individual needs. We will adapt appropriately to meet these needs delivering the most relevant pathways to success. We will view our customers as partners working with them to meet any challenges and dealing with them in a non-adversarial manner. This in turn will ensure long term relationships can be built with mutually fruitful successes.
The company will:
Strive to deliver excellence across all areas of operation. We will safeguard the welfare of all.
We will appoint a contracts manager who will attend regular meeting with you and your representatives to ensure on-site operations are in accordance with program and specification.
We will appoint a lead engineer who will manage on-site operations, supervise our workforce and ensure communications between site and office is effective and timely
Appointed lead engineer will:
- Be responsible for and oversee all on-site operations.
- Ensure all H&S policies and practices are operated and maintained to the highest standards.
- Set operatives to-work effectively, ensuring excellent technical and engineering standards are maintained throughout the project.
- Communicate regularly with the client and their representatives ensuring an effective and productive relationship is maintained and updates to the project are actioned efficiently.
Appointed contracts Manager will:
- Develop and implement a management plan for the project
- Be responsible for the overall project
- Manage the risks, issues and changes on the project
- Lead and motivate the project delivery team
- Maintain communications with stakeholders and the project organisation
- Ensure all post completion information is collated and presented upon practical completion
The project support team will:
- Be helpful and polite; treat you fairly and with respect at all times
- Deal with your request the first time you contact us or as soon as we can
- Tell you what we will do next and by when
- Keep you updated of progress
